Our Master Customer Agreement is our standardized contract that articulates in detail how the relationship between Opus Interactive and our customers works. It provides you with full awareness of what kind of relationship you enter and protects both you and us from any misunderstandings.
We promise a standard network uptime and facilities guarantee of 100%. This guarantee is part of our “Customer First” philosophy – We Are Your Server. If you experience any downtime, we issue SLA credits back to you. Our Service Level Agreement explains the details.
Our Terms Of Service can be summed up in three sentences:
For full detail, refer to the Opus Acceptable Use Policy.
We provide hybrid cloud, colocation, and network connectivity services to many clients, and we have a responsibility to protect each client and to ensure the best services available. The following policy and guidelines are designed to govern service and performance for every customer.
We provide web hosting to many clients, and we have a responsibility to protect each client and to provide the best services available. The following policy and guidelines are designed to ensure the best level of service and performance for every customer.
The purpose of this policy is to ensure that appropriate requirements are met when assessing fees and collecting payments.
From CEO to support technician, our team is made up of experts in network performance who are dedicated to delivering what you need, when you need it.
We offer you support every step of the way. Beginning with the first conversation, we work with you to understand your business systems, infrastructure requirements and budget, then design a colocation solution that fits your needs today, and in the future. Once your custom solution is designed, our on-site network experts work, person-to-person, with your team to ensure a smooth transition—from migration planning to remote management set-up.
Needs vary for each customer. With more than two decades of experience hosting and managing critical IT infrastructures, we're committed to building the right solution to meet the unique needs of each of our customers.