Trusted advisors. Since 1996.
Our PoliciesOur goal is to be your server. Our agreement and policy documents clearly define how we work with our customers. Take a look.

Master Customer Agreement: Our Master Customer Agreement is our standardized contract that articulates in detail how the relationship between Opus Interactive and our customers works. It provides you with full awareness of what kind of relationship you enter and protects both you and us from any misunderstandings.

» Master Customer Agreement

Service Level Agreement (Exhibit B): We promise a standard network uptime and facilities guarantee of 100%. This guarantee is part of our “Customer First” philosophy – We Are Your Server. If you experience any downtime, we issue SLA credits back to you. Our Service Level Agreement explains the details.

» Exhibit B

Privacy Policy: We respect and protect your privacy. In order to enable us to provide you with the services you need, we have to have certain information about you and/or your company. Your personal and/or business information will only be used in the context of the relationship between you and Opus Interactive. Please read our privacy policy to learn in detail what we do to protect your privacy.

» Privacy Policy

Internet Connectivity Acceptable Use: Our Terms Of Service can be summed up in three sentences:

  1. Don’t use our service to do illegal acts (or questionable for that matter).
  2. Other people have the right to use the Internet (and provide Internet service)  just like you.
  3. The Internet is a powerful resource for good and bad, and we give you full access to it. Use it with caution.

For all the legal jargon about what this means, see our Acceptable Use Policy below.

Acceptable Use Policy: Colocation, Managed Services, and Cloud Services

» Acceptable Use Policy

Share Hosting Terms of Service Policy: We provide web hosting to many clients, and we have a responsibility to protect each client and to provide the best services available. The following policy and guidelines are designed to ensure the best level of service and performance for every customer.

» Shared Hosting Terms of Service Policy

Billing Policy: We understand you like getting paid as much as we do. So this policy helps ensure that we do.

» Billing Policy

Our Customer Commitment

From CEO to support technician, our team is made up of experts in network performance who are dedicated to delivering what you need, when you need it.

We offer you support every step of the way. Beginning with the first conversation, we work with you to understand your business systems, infrastructure requirements and budget, then design a colocation solution that fits your needs today, and in the future. Once your custom solution is designed, our on-site network experts work, person-to-person, with your team to ensure a smooth transition—from migration planning to remote management set-up.

Needs vary for each customer. With more than two decades of experience hosting and managing critical IT infrastructures, we're committed to building the right solution to meet the unique needs of each of our customers.