What is Colocation?
Colocation is the housing of your IT equipment (servers, switches, routers etc.) in a 3rd party hosting facility where space, power, network connectivity and other additional services are provided by the 3rd party.
Can I visit the Opus Interactive Data Center?
We are happy to arrange a tour of any of our facilities- please contact us to organize a tour of our Data Center during business hours.
What level of access is available to my colocated equipment?
Secure full cabinet and Colocation Condo cabinet customers have full 24/7 access to the datacenter and space where their equipment is located. Shared Colocation customers require escort and access is arranged through OpusInteractive Support 24/7/365.
What is Opus Interactive’s Network Availability Guarantee?
Opus Interactive guarantees to maintain Internet connectivity to your hosted equipment at 100%. For more information please review our Service Level Agreement.
What contract terms are available from Opus Interactive?
Opus Interactive full cabinet colocation is available on 12, 24, 36, 48 or 60 month contract terms (variable by datacenter location and size of requirement) – discounted rates are available for longer term commitments – please discuss with your Opus Interactive account manager. Opus Interactive Shared Colocation and Colocation Condo offerings are also available on month-to-month contract terms.
What kind of support is available?
Opus Interactive provides 24/7/365 Support to all Data Center Colocation and Managed Service/Cloud customers. Opus Interactive Support offers assistance via Remote Hands / Smart Hands with:
- Installation of equipment
- Network configuration/troubleshooting
- Server builds
- OS load/builds
What is Opus Interactive’s provisioning lead time?
Small colocation requirements can in most cases be accommodated immediately within existing rack space. Larger requirements will vary depending on size of requirement and the chosen datacenter – please discuss with your Opus Interactive account manager.
What is included with all standard Colocation offerings?
All Colocation clients are provided with the following:
- Full network management
- Network monitoring – bandwidth utilization
- Money-back SLA – 100% network uptime guarantee
- 2 x redundant network ports
- Power, as per individual requirements
- Allocated Public IP addresses
- 24/7/365 Opus Interactive Customer Commitment
What is the difference between Colocation and a Managed or Cloud Server?
With Colocation, you own and operate your own IT hardware and host this hardware in a physical space provided and maintained by Opus Interactive. With a Managed or Cloud Server, the server is not owned by you – it is owned by Opus Interactive and is provided to you on a rental or lease arrangement. The server is owned, operated and supported by Opus Interactive – reducing your IT support costs moving you from CAPEX to OPEX.