Master Customer Agreement: Our Master Customer Agreement is our standardized contract that articulates in detail how the relationship between Opus Interactive and our customers works. It provides you with full awareness of what kind of relationship you enter and protects both you and us from any misunderstandings.
» Master Customer Agreement
Service Level Agreement (Exhibit B): We promise a standard network uptime and facilities guarantee of 100%. This guarantee is part of our “Customer First” philosophy – We Are Your Server. If you experience any downtime, we issue SLA credits back to you. Our Service Level Agreement explains the details.
» Exhibit B
Internet Connectivity Acceptable Use: Our Terms Of Service can be summed up in three sentences:
- Don’t use our service to do illegal acts (or questionable for that matter).
- Other people have the right to use the Internet (and provide Internet service) just like you.
- The Internet is a powerful resource for good and bad, and we give you full access to it. Use it with caution.
For all the legal jargon about what this means, see our Acceptable Use Policy below.
Acceptable Use Policy: Colocation, Managed Services, and Cloud Services
» Acceptable Use Policy
Share Hosting Terms of Service Policy: We provide web hosting to many clients, and we have a responsibility to protect each client and to provide the best services available. The following policy and guidelines are designed to ensure the best level of service and performance for every customer.
» Shared Hosting Terms of Service Policy
Billing Policy: We understand you like getting paid as much as we do. So this policy helps ensure that we do.
» Billing Policy