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Remote Hands
Advantage+

Remote Hands & Smart Hands

Our Remote Hands and Smart Hands services deliver fast and reliable on-site assistance in our Oregon, Texas, and Virginia data centers. Our trained technicians handle everything from securing cables to colocation equipment management—ensuring your equipment stays online and performing.

  • Immediate 24×7 Access
  • Hourly, Transparent Pricing
  • Fast Issue Resolution
  • Secure, Compliant Support
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Key Benefits

Expert On-Site Support from Opus Interactive

With Remote Hands and Smart Hands from Opus Interactive, you get trusted, hands-on help exactly when and where you need it—optimized for speed, security, and cost efficiency.

  • Remote Hands: Provides remote equipment troubleshooting and maintenance, saving customers costs by preventing the dispatch of onsite technical personnel.
  • Smart Hands: 24/7 on-site technical support by certified professionals for remote management and troubleshooting tasks.
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Pricing and getting started

Flexible Plans That Scale With Your Cloud Needs

Opus Interactive’s Remote Hands / Smart Hands services are available for expert on-site assistance. The service is available on-demand and by monthly subscription at competitive rates, with transparent pricing scaled to your needs—no minimums or hidden fees. Get reliable support exactly when you need it.

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White Glove Support

Real People, Real Support – Included at No Charge

Our premium White Glove Support is available to you at no cost.  When you call, you won’t be routed through layers of automation or unfamiliar voices—instead, you’ll connect directly with a caring expert who’s ready to resolve issues quickly. Some might call it old-fashioned. We call it human. 
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Remote Hands
0%

Uptime Guarantees

0-Minute

Response Times

0+ Years

Proven Reliability

0.4

NPS

Frequently Asked Questions

What is Opus' Public Cloud Management Service?

Our Public Cloud Management service provides fully managed solutions for public cloud platforms like AWS, Azure, and Google Cloud. We offer end-to-end management, including optimization, monitoring, and alert management to ensure performance, cost-efficiency, and compliance for your workloads.

Which public cloud platforms does Opus manage?

We manage:

  • AWS: Comprehensive monitoring, cost optimization, and integration with VMware Cloud on AWS.
  • Microsoft Azure: Managed solutions for infrastructure, applications, and Microsoft 365.
  • Google Cloud: Scalable storage and compute with multi-cloud interoperability via Scality Zenko.

Our team tailors solutions to your specific needs across these platforms.

What types of businesses is this service best for?

Our public cloud management services are ideal for:

  • Businesses with fluctuating workloads requiring scalable public cloud resources.
  • Organizations seeking to offload cloud management to focus on core operations.
How does Opus optimize public cloud platforms?

We optimize public clouds and reduce costs by:

  • Implementing right-sized virtual machines and storage for optimal price-performance.
  • Using automation and monitoring to prevent over-provisioning.
  • Providing budget management best practices for AWS and Azure.
  • Conducting Business Reviews with your team to ensure the environment scales up and down with your workload needs to prevent cloud sprawl and associated costs
Can Opus' public cloud management service be integrated with existing hybrid and multi-cloud ecosystems?

Yes, we support:

  • Hybrid cloud setups combining public clouds (AWS, Azure, Google Cloud) with on-premises, dedicated IaaS, and colocated infrastructure.
  • Multi-cloud management with Scality Zenko for unified data orchestration.
  • Single-pane observability to monitor and manage your entire ecosystem.

Book a 15-minute no-cost, no-obligation consultation.

We empower organizations with purpose-built cloud, retail colocation, and AI-ready infrastructure solutions that prioritize sustainable IT, performance, and compliance. Predictable billing, proactive support, and a 9.4+ Net Promoter Score built on real human connections.

Contact Us

CORPORATE HEADQUARTERS

8135 NE Evergreen PkwyHillsboro OR 97124
866-678-7955503-972-6690

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