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Managed Services
Advantage+

Managed Services

Leverage 29+ years of expertise to optimize your IT with Opus Interactive’s Managed Services. Unlock enterprise efficiency with tailored solutions, from architecture to optimization, backed by 24/7 expert support and SLA Guarantees.

  • Save up to 40% on IT Operational Expenses
  • 15-Minute Response Times
  • 100% US-Based Engineers
  • White Glove Service with 9.4 Net Promoter Score
  • 99.999% Uptime Guarantees
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Key Benefits

Managed Services: Fully Customized to Your Business Needs

Our expert team handles every aspect—from managing a single system to orchestrating your entire IT ecosystem, from your IaaS deployment and initial provisioning to ongoing monthly patching, monitoring, optimization, and everything in between—so you can focus entirely on core business growth.
  • Managed Backup & Replication
  • 24/7 Incident Response
  • Alert and Incident Management
  • Firmware Patch Management and Updates
  • Optimized Cloud Architecture
  • Enterprise-Grade Security
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Pricing and getting started

Flexible Plans That Scale With Your Cloud Needs

Opus Interactive’s Public Cloud Management services feature flexible pricing tailored to your specific cloud platforms, workload size, and management requirements. We offer cost-effective monthly plans with no hidden fees, backed by specialized expertise. Whether you’re running AWS, Azure, Google Cloud, or a multi-cloud environment, we’ll build a plan that fits your budget and delivers full-service management without the complexity.

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White Glove Support

Real People, Real Support – Included at No Charge

Our premium White Glove Support is available to you at no cost.  When you call, you won’t be routed through layers of automation or unfamiliar voices—instead, you’ll connect directly with a caring expert who’s ready to resolve issues quickly. Some might call it old-fashioned. We call it human. 
Managed Services
0%

Uptime Guarantees

0-Minute

Response Times

0+ Years

Proven Reliability

0.4

NPS

Frequently Asked Questions

What is Opus Interactive's Managed Services?
Our Managed Services include comprehensive IT support, such as cloud management (IaaS, public cloud and private cloud), server and infrastructure monitoring, backup and disaster recovery (DRaaS), security management, and 24/7/365 technical support. We tailor solutions to optimize performance, security, and compliance for your business.
What would my business benefit from Managed Services?

The benefits of managed services (often referred to as Managed IT Services or MSP offerings) provide businesses with expert, outsourced management of their IT infrastructure, security, cloud operations, and more—allowing focus on core business growth rather than day-to-day tech management.

Here are the key advantages, drawn from industry standards and tailored to providers like Opus Interactive:

  • Cost Efficiency and Predictability — Shift from unpredictable in-house expenses (hiring, training, tools) to transparent, scalable pricing—often reducing overall IT operational costs by 20-40% through efficient resource use, no need for full-time specialists, and pay-for-what-you-need models.
  • Access to Expert Knowledge and Specialized Skills — Gain immediate access to certified engineers, cloud architects, security analysts, and compliance experts without the time and expense of building an in-house team—ideal for complex areas like cloud architecture, disaster recovery, server migration, and AI-driven threat detection.
  • Enhanced Security and Compliance — Proactive monitoring, 24/7 incident response, and integrated enterprise-grade protections (including MDR for real-time threat hunting, containment, and remediation) significantly reduce breach risks, ensure compliance (e.g., PCI-DSS, HIPAA, SOC 2), and build resilience against evolving cyber threats.
  • Improved Reliability and Reduced Downtime — Continuous monitoring, redundant systems, disaster recovery planning/testing, and rapid incident response minimize disruptions—often achieving near-zero unplanned downtime and faster recovery times compared to reactive internal handling.
  • Scalability and Flexibility — Easily scale services up or down as your business grows, launches new projects, migrates to cloud/hybrid environments, or handles seasonal demands—without over-provisioning hardware or staff.
  • Focus on Core Business Activities — Free internal teams from routine provisioning, configuration, patching, monitoring, and troubleshooting so they can prioritize innovation, development, strategic initiatives, and revenue-generating work.
  • Proactive Management and Faster Innovation — Benefit from forward-looking architecture design, optimization, and ongoing support that accelerates cloud adoption, improves performance, and keeps your infrastructure modern and competitive.

In the context of Opus Interactive’s managed services, these translate to customized solutions, 24/7 US-based support, Tier III+ data center reliability, and up to 40% potential savings on IT operations—delivering peace of mind, efficiency, and measurable business outcomes. If you’re evaluating for a specific use case (e.g., cloud security or disaster recovery), the advantages become even more pronounced in reducing risk and accelerating growth.

How do you ensure the security of managed IT environments?

We implement robust security measures, including:

  • Proactive monitoring and threat detection
  • Compliance with PCI-DSS, HIPAA, ISO 27001, SOC 1, and SOC 2 standards
  • Regular security updates, patches, and vulnerability assessments
  • 24/7 Network Operations Center (NOC) support

Our solutions are hosted in secure Tier III+ data centers with advanced access controls.

What cloud platforms does Opus provide managed services for?

We manage hybrid and multi-cloud environments, including:

  • OpusCloud (our multi tenant cloud solution)
  • Public cloud: AWS, Azure, and Google Cloud
  • VMware Cloud
  • Proxmox
  • Verge IO
  • Redhat OpenShift Virtualization

Our engineers carry an array of certifications and ensure seamless integration and optimization across platforms.

How does Opus Interactive handle backup and disaster recovery included with managed services?
Our Managed Services include tailored backup and disaster recovery solutions, leveraging geographically diverse Tier III+ data centers in Oregon, Texas, and Virginia. We design recovery plans to meet your specific Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO), ensuring minimal downtime.
What's included in your 24x7x365 White Glove Support?

Our no-cost White Glove Support includes:

  • Proactive monitoring and issue resolution
  • Access to certified engineers via phone, email, or ticket system
  • 100% uptime
  • SLA guarantees
  • 15-minute response to critical incidents, with escalation protocols
  • 9.4 NPS
  • 29+ years of proven reliability
Does your managed services offering include cloud migration?
Yes, we offer end-to-end cloud migration services, including assessment, planning, execution, and post-migration support. Our team ensures minimal disruption while transitioning to OpusCloud, public cloud, or hybrid environments.
How do you ensure cost-efficiency for Managed Services?

We optimize your IT spend by:

  • Right-sizing infrastructure to match workloads
  • Leveraging affordable power regions (e.g., Oregon, Texas, Virginia)
  • Providing transparent pricing with no hidden fees
  • Offering scalable solutions to grow with your business

The service is tailored to your needs and billed at an hourly rate. Knowledgeable engineers ensure optimal meantime to resolution.

What certifications back your Managed Services?

We operate with policies and processes compliant with:

  • PCI-DSS, HIPAA/HITECH, ISO 27001
  • SOC 1, SOC 1 Type 2, SOC 2, SOC 2 Type 1, SOC 2 Type 2
  • SSAE 18 Type 1, SSAE 1 Type 2
How does Opus Interactive support sustainable IT?
We operate with a legacy of sustainability.  Opus delivers energy-efficient managed services from LEED-certified data centers (Silver and Platinum) that are net-zero rated. We advocate for sustainable IT practices and reinvest in STEM education, Women in Tech, and Digital Inclusion initiatives.
What sets Opus Interactive's Managed Services apart?

With over 29 years of experience, we offer:

  • Customized solutions backed by deep technology partnerships since 1996
  • A customer-first approach with a 9.4 Net Promoter Score (NPS)
  • Flexible, scalable services for hybrid and multi-cloud environments
  • 24/7/365 support from US-based engineers
How do I get started with Managed Services?
Contact us for a free consultation by calling  866.678.7955 or filling out our Contact Form. Our team will assess your needs and design a tailored solution.

Book a 15-minute no-cost, no-obligation consultation.

We empower organizations with purpose-built cloud, retail colocation, and AI-ready infrastructure solutions that prioritize sustainable IT, performance, and compliance. Predictable billing, proactive support, and a 9.4+ Net Promoter Score built on real human connections.

Contact Us

CORPORATE HEADQUARTERS

8135 NE Evergreen PkwyHillsboro OR 97124
866-678-7955503-972-6690

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