Basic DSL Troubleshooting
	Unplug the power to the modem for 15 seconds, and then restart your computer 1. Is the modem in sync (ADSL or Internet light solid green)? Make sure the modem is connected directly to the wall jack and there are filters on all devices other than the DSL modem connected to the phone line. Try unplugging all devices, swapping the phone cord, and use another wall jack if possible to see if the modem will sync up. If the light will not go solid green, that means that the modem is unable to connect to the DSL service on the phone line. There are several reasons that can cause this: changes to phone service, interference on the line phone (inside or outside the premises), faulty modem.
	2. Does the computer get an IP address from the modem? If the modem lights are solid, but you still have no connection, the next thing to check to the connection between the computer and the modem. First thing to check is to see if the modem is assigning your computer an address.
	If you have Windows 98/ME, go to the Start button, go to Run, type 'winipcfg' and click OK. It will likely default to PPP adapter, click on the arrow button to show your Ethernet adapter and click on that. The IP address should be 192.168.0.xxx (Actiontec or Dlink modem) or 192.168.7.xxx (Gnet modem). The xxx will be a number between 2-200, depending on the configuration. If the IP address is anything different, click the Release button and then the Renew button. If there is a problem communicating, the computer will seem to pause for a long time and then give you an error message.
	If you have Windows 2000/XP, go to the Start button, go to Run, type 'cmd' and click OK. A black MSDOS window will open, type 'ipconfig' and hit Enter on your keyboard. You should then see a lot of information in that window, check the IP address, it should be 192.168.0.xxx (Actiontec or Dlink modem) or 192.168.7.xxx (Gnet modem). The xxx will be a number between 2-200, depending on the configuration. If the IP address is anything different, type 'ipconfig /release' and hit Enter and then type 'ipconfig /renew'. If there is a problem communicating, the computer will seem to pause a long time and then give you an error message.
	3. Can you ping? If all has been successful so far, then you should be able to get responses from the modem, the opus:interactive network, and websites. This is tested in an MSDOS window. If you have Windows 98/ME, go to Start, go to Run, type 'command' and click OK. If you have Windows 2000/XP then you are already in the MSDOS window from the previous test.
	At the command prompt, type 'ping 192.168.0.1' (if you have an Actiontec or Dlink modem) or 'ping 192.168.7.1' (if you have a Gnet modem) and then hit Enter on your keyboard. You should get 4 replies with response times. If you get "request timed out" for your replies, then the communication between the modem and computer is having problems.
	If that test passes, then type 'ping 209.210.200.2' and hit Enter on the keyboard. If you get 4 replies with times for this, then you are communicating with the opusnet.com DNS server. If your requests time out, then there is a break in the communication between the modem and our network.
	If that test passes, then type 'ping yahoo.com' and hit Enter. If you get 4 proper replies, then you are able to communicate with servers on the internet and should be surfing fine. If you are not able to get proper replies, then the issue could be several places, such as: DNS server issues, routing issues, computer issues, the website is down, or other random issues that can happen on the internet.
	4. Still having connection issues? If any of these tests failed, (or you passed each of the tests but are still having connection issues) give us a call or send us an email and we will start looking into the issue as soon as possible. Support technicians are available from 8a-6p Monday through Friday. To contact opus:interactive by phone or email: opus:interactive Technical Support Department http://www.opusinteractive.net 503.972.6690 option 1 - general option 2 - sales option 3 - billing option 4 - technical support Use our Contact email form to send questions about: technical support billing sales
	opus:interactive | 2303 NW 23rd Ave Portland, Oregon | 503-972-6690