Managed Servers in Portland, Oregon

Our Philosophy: Support.
- Our world-class support is founded on knowledge and experience with data center and IT best practices, and topped off with responsive courtesy and professionalism. We make sure your server(s), and more importantly your business applications, remain constant and available. We support patches, configuration changes, basic monitoring, and an extended list of additional tasks to keep your business services going.
Our Facility: Environment.
- We maintain an always-connected, safe, and cooled operating environment, with redundant cooling, filtered power, equipment spares, plus a backup energy source that can run the entire data center if necessary for an indefinite period. Our data center equipment is all mainstream, state-of-the-art, from networking to power and backup. Our vendor agreements and hot and cold spares mean we can immediately respond to equipment failures to keep your services on line. If the lights go out, your services won’t.
Our Network: Bandwidth and Connectivity.
- Triple-redundant fiber optic lines provided by up to three different providers feed the data center, providing highly scalable bandwidth capacity to grow with your business. Three long-standing, highly reliable providers with a rock-solid history of quality service ensure connectivity to two Internet providers. We can even offer high-capacity T1 through DS3 circuits directly to your equipment. Our multi-homed architecture with BGP protocol always picks the fastest routes possible between your servers and customers. Redundant Internet providers keep your services connected to the Internet backbone, and our core routers automatically fail over to a spare should one go down. Our service-oriented approach is a key part of our commitment to keep your business operating smoothly.
Our Watch: Monitoring.
- We monitor basic aspects of the servers and equipment to be sure they are operating properly. Internal monitoring includes pings, services, CPU usage, hard drive space, memory, and network interface cards (NICs). See next page for optional Enhanced Monitoring options.
Managed Services: Includes.
- - Space, redundant power, burstable bandwidth, and security
  - Your hardware or ours with one fixed IP address
  - Updates and support of the operating system and non-proprietary server applications
  - Custom applications support is available
  - Operating system hot fix installation and monitoring
  - 24 x 7 internal monitoring and around-the-clock
  - emergency support
  - FTP access
  - 99.99% data center core application uptime guarantee (excluding maintenance windows)
  - Incremental monthly money back guarantee if downtimes exceed our SLA
  - Hardware disaster recovery for our hardware solutions
  - 24 x 7 basic monitoring, as well as available custom monitoring solutions
  - Component/software installation
  - OS upgrades/manual log rotation
  - User account management
  - Permissions/security management
  - Hardware upgrades available upon request
  - 24 x 7 one-hour response guarantee
  - Support and management for an extensive range of operating systems and software
Managed Services: Benefits.
- - Experienced group of technicians on call and available 24 x 7
  - Responsive service
  - Wide range of technical experience
  - No need for internal IT personnel or the salary and tax burden
  - 99.99% data center uptime guarantee
  - We design, set up and support the server solution
  - You will get to know us by name
  - We will be an extension of your company
  - You get to do what you do best, and so do we — win/win
Managed Services: Optional Services.
- - Backup.
  - Bunkered Remote Backup.
  - Availability Services/Disaster Recovery
  - Share SQL Server
  - Email Hosting with Spam and Virus filtering
  - Microsoft Hosted Exchange Email Hosting
  - IP Addresses
  - LiveSTATS reporting for website traffic
  - WebSideStory HBX Analytics
  - Website and Application Design, Development, and Management
  - Enhanced Monitoring
  - Network Switch
  - Firewalls
Hardware: Client Owned.
- We’re committed to solutions that are as customized as your business. You might already have your own equipment, but if you need to purchase systems, you can depend on our research, expertise, and experience to recommend the best fit for your business needs.
Hardware: Opus Owned.
- If you don’t have equipment, or you don’t want to support and manage your existing hardware, we can design and build a solution for you, allowing you to focus on your business, not the technology.