Billing Support: http://www.opusinteractive.net/contactus.asp Online Secure Account Center: https://www.opusinteractive.net/billing Billing Policy By creating an account with opus:interactive, client agrees to provide opus:interactive with complete and accurate billing information at the time the account is created. Client also agrees to update this information within 30 days of any change. Billing information includes client’s legal name, physical address/mailing address, and telephone number, and a valid email address that client checks on a regular basis. Providing false or misleading billing information shall be cause for immediate and permanent termination of the account. Client agrees that he/she is responsible for making payment in full to opus:interactive for any account that the client has opened. Once an account has been opened it is deemed “active” whether or not the account is being used. Invoicing and services will remain “active” until the client has properly cancelled the account (see below: Canceling Accounts). Online Secure Account Center: Secure online access to client account information is available for checking account billing and payment history as well as making credit card payments. Login to the Secure Account Center is the email address we have on file for Client's account. If we do not have a current email address on file, it can be updated online from the Account Services page of this web site. Invoicing: opus:interactive invoices its clients on a monthly, quarterly, semi-annual or annual basis. Each invoice is for the next period of service, meaning that opus:interactive pre-bills for the next period of service. There are several methods by which invoices are delivered to the client. Auto Credit Card Processing Auto credit card processing is opus:interactive’s preferred method of billing. This method ensures timely payment, which benefits the client because they don’t have to worry about their account expiring, and it also benefits opus:interactive, who receives timely payment and improves cash flow to increase our quality of services to the client. opus:interactive processes all credit cards for this payment method on the 1st of each month. All declined credit cards will be subject to a $1.50 charge per decline. Accounts that have a balance 30 days or older are subject to disconnection without prior notice and will be subject to a $20 reconnect fee. Paper invoices via USPS and email invoices: Paper invoicing is only available for accounts paying quarterly, semi-annual, or annual billing. opus:interactive sends all paper/email invoices on the 15th of each month or by anniversary date. Payments are due according to the terms on the invoice. New clients will be prorated for service depending on the activation date of their account. This prorated amount will show up on their first invoice along with the next month&rs s or next billing cycle’s charges. This means that the first invoice may actually be more than subsequent invoices. Accounts that have a balance 30 days or older are subject to disconnection without prior notice and will be subject to a $20 reconnect fee. Reconnect fee for delinquent accounts will be waived if client agrees to change to auto credit card processing for the monthly method of payment. Billing Errors: In the event that an opus:interactive client receives an errant invoice or does not receive an invoice at all, the client is advised to call or email immediately to rectify the error. An errant invoice or missing invoice does not negate charges for service or change the date for which payment of the service is due. We understand that billing errors can be frustrating and it is our policy to minimize billing errors and to pursue a solution to any billing error immediately. Methods of Payment: opus:interactive prefers automated credit and debit card processing. This ensures timely payment and avoids the hassles of accounts becoming expired for non-payment. Credit and debit card payments. We accept Visa™, MasterCard™, and American Express™ Payments can be made via our Secure Account Center. Automatic credit card billing is provided by opus upon request. All Declined credit cards will be subject to a $1.50 charge per decline. Checks and money orders are accepted and should be mailed to: opus:interactive 2303 NW 23rd Street Suite 206 Portland, Oregon 97210. Payments are due according to the terms on the invoice. Returned checks will be subject to a $25 NSF fee. Accounts that have a balance 30 days or older are subject to disconnection without prior notice and will be subject to a $20 reconnect fee. Reconnect fee will be waived if client agrees to change to auto credit card processing for the monthly method of payment. Cash is always accepted but should not be mailed to opus:interactive. Rather, feel free to stop by our office and drop off payment at opus:interactive, 2337 NW York St., Suite 206, Portland, Oregon 97210. Billing Disputes: All billing disputes must be received at our business office in writing either by postal mail or by email. The obligation to pay for service will continue until such notice is received. Termination of service does not constitute relief from charges incurred prior to termination. Past Due Accounts: Accounts that have a balance of 30 days or older are subject to disconnection without prior notice and will be subject to a $20 reconnect fee. Reconnect fee will be waived if client agrees to move to auto credit card processing for the monthly method of payment. Accounts that are 60 days or older are considered seriously delinquent and are subject to further collection efforts. These accounts will be assessed a $50 charge if opus:interactive must use collection agencies to receive payment. opus:interactive reserves the right to process a credit card that may be on file for accounts with a past due over 60 days. Canceling Accounts: Once an account has been opened it is deemed “active” whether or not the account is being used. Invoicing and services will remain “active” until the client has properly cancelled the account. Accepted methods of cancellation are: Accepted methods of cancellation are: Calling (503) 972-6690 (outside Portland call (888) 678-7001). Written cancellation mailed to opus:interactive, 2337 NW York St., Suite 202, Portland, Oregon 97210. Email cancellations to billing@opusnet.com from client’s provided email address, or the e-mail on file in client’s account record. All cancellations must be received by the last day of the month or by the last day of the billing cycle to prevent any charges for the next month’s service. Termination of service does not constitute relief from charges incurred prior to termination. Refunds Opus:interactive does not issue refunds for partial month's service whether or not the service has been used. Refunds will be given for whole, unused months for clients who signed up for quarterly, six month, or yearly discounted service by calculating the used months at the non-discounted, monthly rate. Refunds take up to 30 days to process. Fee Summary: Declined credit card $1.50 per incident Reconnect fee $20.00 NSF/returned check fee $25.00 Collections fee for accounts sent to collections $50.00

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