Opus Interactive Privacy
(Last updated: 6/11/2018)
Opus Interactive (“Opus Interactive,” “we”, “us” or “our”) offers custom IT solutions available from state-of-the-art datacenter locations throughout the United States. We build custom cloud and colocation solutions designed to meet our customer’s unique needs.
This Policy covers:
Please read this Policy carefully to understand our policies and practices regarding your personal data and how we will treat it. By submitting personal data to us and/or by using our website, you give your consent that all personal data that you submit may be processed by us in the manner and for the purposes described below. If you do not want us to process your personal information, please do not provide it, but you may not be able to take advantage of our Services or certain features of our Services. For example, where we need to collect information to perform under a contract we have with you and you fail to provide that information when requested, we may not be able to provide you with the contracted for goods or services. This Policy may change from time to time. Your continued use of the Services after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.
Scope of the Policy
This Policy applies to all personal data provided to us when you use our products and services, our website and our mobile apps, information we obtain from our social media platforms such as https://twitter.com/opusinteractive , https://www.facebook.com/opusinteractive/ and https://www.linkedin.com/company/opus-interactive-inc-/, our payment systems, business communications, marketing communications, demonstrations, promotions, support ticketing systems, help desk, knowledgebase, web contact forms for sales/marketing or other inquiries, as well as communications via email, live chat, facsimile, phone and other methods of communication and any support services we may offer as well as communications about job applications (collectively our “Services”).
Transfers of personal data outside the EEA
Information We Collect
We collect personal data from you in several ways while we market our Services, interact with our customers, store users’ data and provide our Services. You provide us with personal data directly, we collect personal data automatically, and we may get personal data about you from other sources. We may collect personal data from you when you register as a user or to learn more about our products, request a demo or evaluation, provide comments and suggestions, sign up for newsletters, enter promotions, interact with us on our social media channels, order products or services, request and utilize maintenance and support services, request white papers, sign up for events or seminars, submit content or send us feedback. If you do not want us to collect this personal data, please do not provide it. We directly collect the following types of personal data that you provide to us:
Information You Provide to Us
Business account information. This means business-contact and other personal data that we collect from people we serve or work with, including actual and prospective customers, alliance and channel partners, contractors, vendors and other parties interested in Opus Interactive or its products and services. Business account information includes, without limitation, your name, title, job function, business name, business address, business e-mail address, business phone number, personal logins, passwords and biometrics, electronic signatures, payment information and any other personal data collected through our marketing or business relationship with you.
Customer proprietary information. This means personal data that is owned by our customers and provided to us or collected by us on behalf of our customers to provide our Services and includes without limitation information about individuals necessary for them to access and use the Services. Opus Interactive respects the privacy of all customer proprietary information ad views it as the customer’s property. We do not control what customer proprietary information we may receive and host, or what steps you have taken to ensure that the data is reliable for its intended use, non-infringing, accurate, complete, and current. Opus Interactive has no direct relationship with the individuals whose personal data is customer proprietary information, and Opus Interactive may not have access to such personal data. Opus Interactive will use customer proprietary information to fulfill our obligations under our agreements with our customers and to identify other Opus Interactive Services which may benefit our customers. For instance, we may be engaged by the customer to help upload its data, to assist with configuration, or to provide support services. If you provide any personal data about any third parties, including your employees and customers, to Opus Interactive, you are responsible for providing any notices and obtaining any consents and otherwise complying with all applicable laws and regulations necessary for Opus Interactive to access, and use, disclose and otherwise process that personal data.
Information We Automatically Collect from You When You Use the Services
The information we collect automatically is statistical information and may include personal data, or we may maintain it or associate it with personal data we collect in other ways or receive from third parties.
Information collected through our cookies, web beacons and other tracking technologies. We (or service providers on our behalf) may use technologies, including potentially “cookies”, “web beacons,” “tags”, “scripts” and other tracking technologies to automatically collect personal data from you when you use the Services. Cookies are small amounts of data that are stored within your Internet browser, which saves and recognizes your browsing habits. Opus Interactive uses both session cookies (which track a user’s progression during one site visit) and persistent cookies (which track a user over time). Web beacons (also called pixel tags or clear GIFs) are web page elements that can help deliver cookies, count visits, track browser type, identify your IP address, understand usage and marketing campaign effectiveness, recognize certain types of information on your computer, in your email or on your mobile device, such as the time and date you viewed a page, which emails are opened, which links are clicked, and similar information.
We partner with a third party to manage our advertising on other websites. Our third-party partner may use technologies such as cookies to gather information about your activities using the Services and other sites in order to provide you advertising based upon your browsing activities and interests.
Please note that if you disable cookies, some Services or website functionality may not be available. We use the following types of cookies:
Essential cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, and to use online forms.
Functional cookies. These cookies are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name, and remember your preferences. These cookies also record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and communications sent more relevant to your interests.
Analytical cookies. These cookies allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Marketing/targeting cookies. On our Services, we might use remarketing cookies of certain display advertising service providers. These serve the purpose of displaying advertisements to those users of third-party websites that have previously visited one of our Services. For this purpose, we collect the information that a certain user has visited specific sites of our Services. This information will be linked to a marketing cookie – a text file that is placed on your device by the display advertising service provider. When you visit other websites, specific advertisements regarding our offers may be displayed to you based on your past visit to our Services.
Log files. We gather certain personal data automatically and store it in log files. This information may include internet protocol (IP) addresses and usage data such as browser type, browser language, device identifier, Internet service provider (ISP), referring/exit pages, length of visit, pages viewed, operating system, date/time stamp, clickstream data, crashes, system activity, hardware settings, the date and time of requests, referral URL and other usage data. We may combine this automatically-collected log information with other information we collect about you. If you reach out to us over the telephone or via facsimile, we may also log telephony information such as your phone number, forwarding calls, SMS routing information and types of calls.
Services Use. We may use technologies to automatically collect personal data from you when you use the Services, including without limitation details of how you used our Services and your search queries. We collect this personal data to, among other things, provide you information and benchmarking based upon your usage of the Services, which are used in analyzing trends, administering the Services, tracking users’ utilization and to gather information about our customer user base as a whole.
Mobile applications. When using the Services, we may automatically collect information about the devices accessing our Services, such as the type of device, the version of the operating system, and the device identifier (or UDID). We use analytics to allow us to better understand how our mobile Services are used by our customers. We may record information such as how often the application is used, the events that occur within the application, aggregated usage, performance data, any issues with our application, and the source from which the application was downloaded.
Device Information. We collect personal data about the device you use to access our Site and our Services, including without limitation the hardware model, operating system and version, unique device identifiers and mobile network information. We may associate your device identifiers and phone number with the account(s) you opened with us.
Location Information. When you use our Services, we may collect and process personal data about your actual location. We may use IP address, beacons, GPS and other sensors that provide information about nearby devices, Wi-Fi access points and cell towers.
Application Information. Some of our Services use a unique application number, and we may receive the unique application number and information about your installation including without limitation application version number and operating system when you install or uninstall the service or when the service contacts our servers such as for automatic updates.
Local Storage of Information. Our Services may collect and store personal data locally on your device, including without limitation browser web storage, local drive storage and application data caches.
Information We Get From Others. We may get personal data about you from other sources. We may add this personal data to the information we collect on you from this Site. This personal data may include data collected or validated from brands or other third parties.
How We Use the Information We Collect
We may use personal data collected from or about you for any of the following purposes:
Authenticate your identity to grant you access to our Services, including without limitation provisioning accounts and changing user credentials and validating your identity when you make requests about your personal data and validating customer access to servers on certain networks.
To respond to your requests or to tailor content. We may respond to your requests, which may include processing orders, sending confirmations, providing invoices, processing requests for information about our Services and processing downloads for whitepapers, demonstrations or evaluations. We may use your personal data to customize your interaction with our Services. We may also use your personal data to provide you with more relevant information and advertisements about our Services.
To provide Services to you. We may use personal data we or our customers have collected from you to provide our Services at our customers’ instruction, including without limitation customer proprietary information. We may communicate with you about our Services. These may include reports, consulting, educational, training, maintenance and support services for which you have inquired or contracted. For instance, as part of support services, our technical staff may require periodic access to services data to troubleshoot or monitor your services. We may provide technical support and related product information via our customer support portal. We may require access to your systems to implement maintenance, updates, changes or improvements delivered as part of our Services or when requested or contracted for by you. Any temporary copies of data accessed, used or created as a necessary part of these Services are only maintained for time periods relevant to those purposes. As part of these Services, we may be required to remotely access your systems or an individual computer or server to troubleshoot a support issue or have direct physical access. We may also use your personal data to provide you Services updates and notices. We may keep a record of your communications and ours to provide improved customer service to you and others, including without limitation recordings of customer support phone calls, retention of live chat communications and saving of all email correspondence.
To provide informational services. We may use personal data while providing online information such as mapping of outages. We may also do so while delivering live or online events such as training seminars or conferences, including at third-party events sponsored by Opus Interactive or where Opus Interactive presents or participates.
Prevent improper or illegal activity. We may use personal data to protect, investigate and deter against fraudulent, unauthorized or illegal activity. For example, we may use personal data to be able to block viewers or countries.
To assist you in making your payments. Financial information that is collected may be used to bill you for products and Services.
To meet legal requirements. Opus Interactive may be required to provide personal data to comply with legally mandated reporting, subpoenas, court orders, or other legal process requirements.
To market and improve our products and services and to create new products and services. We may inform you about our products, services or events and otherwise perform marketing activities. Further, we may use personal data for analytics purposes and to operate, maintain and improve our products and services. We may also use personal data to create new products and services.
With your consent. We may share some or all of your information to any other third party with your affirmative consent. For instance, we display personal testimonials of satisfied customers in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you may contact us at firstname.lastname@example.org.
Anonymized or aggregate information. We may share aggregate or de-identified information without restriction. If personal data is subject to the General Data Protection Regulation 2016/679 (“GDPR”), then the data will only be considered aggregate information under this policy if it has been anonymized in compliance with GDPR.
Job application If your application is successful, we may share your job applicant information with other third parties to obtain references and perform background checks and other actions necessary for the employment process.
Other purposes. We may use personal data for any other legal, business or marketing purposes that are not inconsistent with the terms of this Policy.
Store your preferences and settings. Settings that enable our products or Services to operate correctly or that maintain your preferences over time may be stored on your device. We may save preferences, such as device (e.g., computer, laptop, or mobile device) language, browser, and multimedia player settings, so those do not have to be reset each time you return to the site. If you opt out of interest-based advertising, we store your opt-out preference in a cookie on your device. Cookies can also help you fill out forms on our site. They also provide you with customized content in conjunction with our plugins.
Sign-in and authentication. When you sign into one of our Services using your personal account, we store a unique ID, and the time you signed in, in an encrypted cookie on your device. This cookie allows you to move from page to page within the site without having to sign in again on each page. You can also save your sign-in information so you do not have to sign in each time you return to the site.
Store information you provide to a website. When you provide personal data to our website, we may store the information in a cookie.
Social media. Some of our Services include social media cookies, including without limitation sharing service offering pages and blog posts from our website using our sharing links and enabling users who are logged in to the social media service to share content via that service.
“Do Not Track Requests”
Your Internet browser and mobile device may allow you to adjust your browser settings so that “do not track” requests are sent to the websites you visit. We do not process “do not track” (DNT) signals. Our third party service providers may also not respond to DNT signals.
How We Share Your Information with Third Parties. Opus Interactive may disclose personal data in the following circumstances:
Business Partners and Subcontractors. Opus Interactive shares personal data with business partners and subcontractors (such as third-party affiliates and resellers, vendors, suppliers and other service providers), who may use the personal data to follow up with you regarding Opus Interactive Services, fulfill product orders, develop and improve products, contact you about product orders or in connection with the performance, operation, and support of the Services, perform marketing or provide consulting services, or as otherwise appropriate in connection with a contract or a legitimate business need. Further, we may disclose personal data to service providers who host or facilitate the processing of payments, the ability of individuals to access the Services, delivery of online training, seminars and webinars; email-delivery services and other technology providers; and third parties that may assist in the delivery of marketing materials, technical support services, or other products, services or other information. These companies are authorized to use your personal data only as necessary to provide these services. Onward transfers of customer proprietary information to third parties remain subject to the agreements with our Customers.
Third Party Analytics Providers. Opus Interactive shares personal data with third parties who conduct marketing studies and data analytics, including those that provide tools or code which facilitates our review and management of our Services. For example, we use Google Analytics to analyze site traffic to our Sites and apps. We may also use Google Analytics in conjunction with Google’s advertising services, such as those using the DoubleClick cookie. With this capability, we or Google may link Google Analytics information with information about visits to multiple sites. We use these tracking technologies to provide tailored advertising and evaluate our marketing efforts. For more information about how Google collects and processes data when you visit websites that use Google technologies, please see “How Google uses data when you use our partners’ sites or apps” at google.com/policies/privacy/partners. You may opt out of being tracked by Google Analytics by using the Google Analytics Opt-Out Browser Add-On at the following link: https://tools.google.com/dlpage/gaoptout.
Publicly Posted Content. If you post comments, images, and other content to a public-facing page, that personal data (associated with your user name) will be publicly viewable.
With Your Consent. We may share some or all of your personal data to any other third party with your affirmative consent. For instance, we display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at email@example.com.
Anonymized Data. We may share personal data that has been anonymized in a manner that complies with applicable laws and regulations.
We may link to third party websites. We are not responsible for the data collection, use practices, policies, or cookie use of the third party sites that you have accessed from our Sites. We encourage our users to be aware when they leave our Site(s) and to read the privacy policies of each website that collects personal data. This Policy applies solely to personal data collected on or through our Services.
Social Media Features
Our Services may offer publicly accessible blogs or community forums. You should be aware that any personal data you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal data from our blog or community forum, contact us at privacy@OpusInteractive.com. In some cases, unless required by applicable law, we may not be able to remove your personal data, in which case we will let you know if we are unable to do so and why.
Preferences and Opting-Out
Our Services provide visitors and customers the opportunity to opt-out of receiving specific types of communications from us and our partners at the point where we request personal data about the visitor or customer. In addition, if you have previously signed up to receive information about our Services, you may unsubscribe or opt out of all future marketing communications from us that do not relate to Services you have already ordered by removing your personal data from our marketing and communications databases by sending an email to firstname.lastname@example.org or by clicking the unsubscribe link on any email marketing communication you receive.
You can generally opt-out of receiving personalized ads from third party advertisers and ad networks who are members of the Network Advertising Initiative (NAI) (Link) or who follow the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising (Link) by visiting the opt-out pages on the NAI website and DAA website.
Please note this does not opt you out of being served advertising. You will continue to receive generic ads. You can also delete cookie files from your hard drive, or avoid them altogether, by configuring your browser to reject them or to notify you when a cookie is being placed on your hard drive. Not all features of the Services will function as intended if you reject cookies.
Accessing/Correcting/Updating/Removing/Retaining Your Information
You have the right to access your personal data and to correct, amend, or delete such personal data if it is inaccurate. You can access, correct, or request deletion of your personal data by logging into your account. Requests for access, correction, amendment, or deletion should be sent to email@example.com. If your personal data is customer proprietary information, you should direct your requests to Opus Interactive’s customer, and our customer shall respond.
Upon request, Opus Interactive will provide you with information about whether we hold any of your personal data. We will respond to any request to access your personal data within 30 days. It may take us longer if your request is complex or you have made multiple requests in which circumstances we will notify you and keep you apprised of our progress. We will retain your personal data and the data we process on behalf of our customers for as long as your account is active or as needed to provide you Services or requested information. All customer proprietary information shall be retained as set forth in our agreements with our customers. All electronic member data shall be retained for no longer than five (5) years. We will retain and use this personal data as necessary to comply with our legal and contractual obligations, resolve disputes, and enforce our agreements. If you delete any account information, we may retain certain information as required by law or for legitimate business purposes such as information necessary to bill you for our Services.
If you become an inactive customer, or if we close or suspend your account, we will continue to adhere to the then current Policy when we collected your personal data so long as we retain it in our databases. We may delete any or all of your personal data at any time without notice to you for any reason or no reason unless otherwise required by law, regulation, contract or our internal policies to retain it.
We may need to request specific personal data from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that your personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further personal data in relation to your request to speed up our response.
If your application for a job is successful, your information gathered during the recruitment process will be transferred to your human resources files subject to our internal human resources policies and procedures and retained as employment data. If your application is unsuccessful, we may, with your consent, keep your information on file for future employment opportunities. You may withdraw your consent at any time.
If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal data by Opus Interactive to a third party for the third party’s direct marketing purposes. To make such a request, you should contact us by using the form located here. You can also email us at firstname.lastname@example.org or write to us at:
1225 W Burnside Street
Portland, OR 97209
Use by Children
The Services are not intended for users younger than 18. We do not knowingly collect personal data from children under the age of 18. If we become aware that a visitor under the age of 18 has submitted personal data, we will remove his or her information from our files. When Opus Interactive delivers the Service at the instruction of its customers, it is possible that we may process information about you if you are under the age of 18 under the instruction of our customers and such processing shall be subject to our customers’ process for obtaining appropriate consents for such processing and shall be subject to our customers’ privacy policies.
Opus Interactive takes reasonable and appropriate measures to protect personal data from loss, misuse, and unauthorized access, disclosure, alteration, and destruction, taking into due account the risks involved in the processing and the nature of the personal data. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. We maintain certain certifications for our team, facilities and information which may be found here. If you have any questions about our security, you can contact us at email@example.com. We have put in place procedures to deal with any suspected breach of personal data, and we will notify you and any applicable regulator of a breach where we are legally required to do so.
We reserve the right to modify this Policy at any time. When we make only minor modifications which do not materially change the policy, we may do so without notifying you. It is your responsibility to keep current the contact information we have on file for that designated representative. When we make material modifications affecting data practices where we operate as the data controller, we will post and/or email the new Policy. We will notify you either by means of a notice on this website prior to the change becoming effective or at our election we may email you by sending an email to the email address specified in your account. We encourage you to periodically review this page for the latest information on our privacy practices. The Last Modified Date at the top of this Policy will allow you to quickly know when the last changes were made, and the “What’s New?” section will highlight the changes from the most recent version of the Policy.
How You Can Contact Us
1225 W Burnside Street
Portland, OR 97209
If you are located in the EEA, you have the right to reach out and communicate with a supervisory authority in relation to the processing of your Personal Data, but we would appreciate the opportunity to speak with you first and resolve your issues.